When I started using AIM Software Systems 13 years ago I was truly a “green” EMS biller. It didn’t take me long though to figure out the program and how to make it work to fit our service’s needs. Through the years I have seen many enhancements and updates to AIM. AIM’s support staff has always made it easy to adjust to a change. Never once have I contacted support either by phone or e-mail that they haven’t gotten back with me by the end of the day. How they keep their professional and friendly attitude, though, I’ll never know. The support staff always made and still makes me feel like I’m important to them and no question or problem is too silly. Thanks guys for all you do!
The sales team is also #1 in my book. They have always been able to help me with the contracts, advise me as to what modules would work best for me, and sell them for a reasonable price. I am from a small rural ambulance service, but I recommended this system to a larger service and they absolutely love the program. They had to change programs because the one they had been using was getting too expensive to use – you don’t have to worry about that with the AIM system. To sum it up, no matter how large or small your organization is, AIM Software Systems is what you need! If you want a billing program that is user friendly, has a top-notch support team and is also very affordable, your wish is granted when you join the many satisfied users of AIM.
– Warren County EMS