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Simplify your EMS operations and improve your cash flow

AIM billing services and EMS software boost your efficiency and profitability.

Ready to streamline your work, improve your revenue, and get cash in the door faster? Then it’s time to partner with the EMS experts at AIM. From turnkey billing services that take the burden off your shoulders, to billing, dispatch, and ePCR software that improves accuracy and speeds reimbursement, pick and choose from our trusted solutions to help your EMS agency thrive in this challenging market.

EMS Agencies That Choose AIM Are Glad They Did!

83%

of EMS agencies that use our billing services would recommend AIM.

86%

of EMS agencies that use AIM software rate our support and EMS knowledge a 9 or 10 out of 10.

87%

of agencies that use AIM’s billing service are “extremely” satisfied with it.

Whether you are looking for a complete EMS Software solution or components to enhance your current systems, AIM is here to support you.

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Billing Services

Our turnkey EMS billing services optimize every step in the process to speed claims reimbursement, prevent denials, and keep cash flowing. AIM’s NAAC-certified billing specialists bring the know-how and passion to take the billing burden off your shoulders and uncover every opportunity to enhance your revenue cycle management. You’ll gain more time to focus on patients while you watch your payment cycle times drop and your cash flow improve.

Billing Software

Hundreds of EMS agencies depend on AIM’s secure, cloud-based billing software, now with AIM Intelligence, to streamline the process, improve accuracy, and get cash in the door faster. It’s easy to use, reliable, and backed by a support team that’s highly knowledgeable and deeply passionate about your success. Best of all, our billing software was purpose-built for EMS agencies by professionals with decades of EMS industry experience. You’ll have everything you need to handle more billing volume without adding head count.

Dispatch/ePCR Software

The more accurate and complete your dispatch data and PCR narratives, the fewer billing hurdles you’ll have and the faster you’ll get paid. AIM’s secure, cloud-based Dispatch and ePCR software solutions ensure your dispatchers and EMS crews collect the right data every time, with automated workflows, data validations, alerts, and other features that streamline work and improve accuracy. You’ll work more productively, eliminate billing delays, and enjoy faster reimbursement.

Our Clients Say It Best

“When our service went to a stand-alone facility we had many obstacles to conquer, the biggest of these was billing. After talking with other services and doing our own research we went with AIM ePCR and Billing. It has cut my billing time by at least 60%. We would recommend AIM to any ambulance provider, whether you make 20,000 runs annually or 200.”

– Johnston County EMS

“Our organization has been with AIM since 2001 and we have always had a good working relationship. It allows more of our staff to be online at the same time, which allows for quicker trip documentation and billing. AIM’s support staff is wonderful. I would recommend the system to agencies looking for a good billing system.”

– Central Pocono Ambulance Association

“AIM online software has really been an asset to our ambulance district. Being able to log in to our billing system from anywhere has helped us run our billing department in a more efficient manner and the return of our revenue time has been cut in half.”

– Maries Osage Ambulance District

“Their support and dedication to the customer is 100%, always with the attitude that they will go the extra 10 miles for me.”

– Clovis Fire Department

"We made the switch to AIM and wish we could have done it sooner. No more worries about hardware or backup issues, and we can get reports at a moment's notice."

– City of Bradford

"We have been using AIM for over 24 years. AIM and their support department have been with us all along ... always timely, knowledgeable, and friendly."

– Northwest Ambulance

"The software saved our company. We tried other big name software companies; however, AIM was the solution we were looking for, and it came at the most reasonable price."

– Guardian Angel Ambulance Service

Frequently Asked Questions

What types of services does AIM offer to ambulance providers and EMS agencies?

AIM helps EMS agencies simplify operations and improve financial performance through integrated software and billing services. Our secure, cloud-based platform connects dispatch, ePCR, and billing for greater accuracy and efficiency. For agencies that outsource, AIM’s NAAC-certified billing specialists handle every step of the revenue cycle—reducing denials, speeding reimbursement, and improving cash flow.

What is EMS revenue cycle management?

EMS revenue cycle management (RCM) includes every step from dispatch to payment, covering how agencies capture, process, and collect for patient transports. Effective RCM reduces revenue leakage and keeps cash flowing. AIM supports the full cycle with automated software and experienced billing specialists who ensure accuracy, compliance, and strong financial results.

Why is revenue cycle management important to an EMS agency?

A healthy revenue cycle is critical to sustaining quality patient care and operational stability. Efficient RCM means fewer denials, faster reimbursement, and lower administrative burden. AIM helps agencies achieve this through technology that automates key tasks and billing services that manage the process end to end—so you collect the revenue you earn.

What types of billing services does AIM provide?

AIM offers flexible billing options to fit your agency’s needs. Our NAAC-certified team can manage the entire billing cycle, provide interim support during staff shortages, or consult on best practices for your in-house team. We handle verification, coding, claim follow-up, and reporting—so you can focus on delivering care while we keep your revenue flowing.

How does ambulance billing software differ from general medical billing software?

Ambulance billing involves unique complexities that general medical billing software isn’t built to handle. Claims are based on the Patient Care Report (PCR). This report documents medical necessity, treatment, and mileage for each transport. AIM’s EMS-specific billing software simplifies this process with automation, integration, and compliance tools designed for faster, more accurate reimbursement.

Can AIM’s software integrate with our current ePCR and dispatch software?

Yes. AIM’s software seamlessly integrates with leading ePCR and dispatch systems, allowing information to flow from patient care to billing without manual entry. This improves accuracy, shortens billing cycles, and ensures a smooth, connected workflow across your entire operation.

Does Medicare pay for ambulance transports?

Medicare Part B may cover ground ambulance transportation when it is medically necessary and no other form of transport is safe for the patient. In certain emergencies, it may also cover air transport. Because coverage varies by region and payer rules, AIM helps agencies navigate requirements to ensure compliance and maximize reimbursement.

What are the four levels of ambulance services?

The four levels of ambulance services are: Basic Life Support (BLS); Advanced Life Support (ALS), which includes Level 1 (ALS1) and Level 2 (ALS2); Specialty Care Transport (SCT); and Paramedic Intercept (PI).

How do paramedics prioritize different emergencies?

Paramedics use state and local protocols to assign clinical priority, typically grouping emergencies into three categories: Critical (life-threatening), Urgent (serious but not immediately life-threatening), and Non-Urgent (requires medical attention but not an emergency). AIM’s ePCR and dispatch software capture these priorities within structured templates, supporting QA review and accurate billing downstream.

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