Real results from AIM’s own billing service team.

Download the Full Case Study (PDF)

EMS billing grows more complex each year — and without the right tools, the manual work quickly overwhelms even experienced teams. AIM’s own billing service faced the same challenges: time-consuming EOB posting, high manual effort, preventable rejections, and long onboarding times.By implementing AIM Intelligence, the team transformed its daily workflow and saw measurable improvements in speed, accuracy, and reimbursement. Everything AIM customers gain is built on the same automation tools our billers rely on every day.

Challenge: Manual Work, Rising Complexity, and Preventable Rejections

Before AIM Intelligence, billers were spending significant time on:

• Manually posting large multi-page EOBs (often over an hour per EOB)
• Daily Medicaid checks (30–45 minutes per biller per day)
• Monitoring deductibles manually
• Memorizing payer rules for onboarding
• Addressing clearinghouse rejections caused by issues detected only at transmission

These inefficiencies slowed reimbursement and buried time-sensitive work.

Solution: AIM Billing Software with AIM Intelligence Automation

AIM Intelligence introduced several tools that raised consistency and efficiency across the billing workflow.

1. Billing Profiles for Consistency and Faster Onboarding

Predefined setups reduce repetitive data entry, improve invoice consistency, and embed payer rules directly into the workflow.

2. Automated Deductible & Medicaid Eligibility Management

• Eliminated 30–45 minutes of manual checks per biller each day
• Ensured claims weren’t released prematurely
• Improved reimbursement capture 

3. Process with Options for High-Volume EOB Posting

Posting 17–21 page EOBs dropped from more than an hour to less than five minutes.

4. Proactive Validation to Prevent Rejections

Real-time alerts catch issues before transmission — reducing rejections, resubmission fees, and time lost to rework.

Measurable Impact Across the Billing Workflow

AIM’s billing service team experienced improvements in:

Time Savings

• Posting time reduced from 1 hour → < 5 minutes
• Medicaid checks reduced by 30–45 minutes per day
• Less manual data entry across onboarding and coding

Improved Quality

• Fewer missed fields
• More consistent claims
• Fewer rejected batches

Stronger Financial Outcomes

• More claims billed to insurance instead of patients
• Faster payments with fewer rejections
• Increased capture of Medicaid reimbursement

Better Team Experience

• Faster onboarding
• Less reliance on memorizing payer rules
• Cleaner work queues for billers
• Ability to manage growth without adding staff

Why It Matters for EMS Agencies

Every improvement AIM’s billing service experiences directly benefits AIM’s customers.

AIM Intelligence helps agencies:

• Automate repetitive work
• Improve billing accuracy
• Reduce preventable rejections
• Increase Medicaid reimbursement capture
• Train new billers more efficiently
• Handle higher claim volume without adding staff

Your billing team gains a stronger, more resilient operation that keeps cash flowing.

Download the full case study below to see the complete breakdown of challenges, automation tools, workflows, and results.