Real results from AIM’s own billing service team. Download the Full Case Study (PDF) EMS billing grows more complex each year — and without the right tools, the manual work quickly overwhelms even experienced teams. AIM’s own billing service faced the same challenges: time-consuming EOB posting, high manual effort, preventable rejections, and long onboarding times.

The Challenge: High Costs & Delays of In-House Billing. From its humble beginnings in 1976 as a small group of volunteers, Raystown Ambulance Service has evolved into a full-service operation staffed with 27 full-time and 10-12 part-time employees. Based in Bedford County, Pennsylvania, the agency provides emergency and non-emergency transports across a broad region that includes major universities and hospitals.

The Challenge: Outsourced Billing Quality and Delays. Since opening its doors 10 years ago, Butler County EMS has grown steadily. The agency now averages 11,000 calls annually and climbing, with 34 employees covering a rural, widespread geographic area that’s home to about 46,000 residents.

Helping Maries-Osage Ambulance District Grow EXECUTIVE SUMMARY: Maries-Osage Ambulance District has been in business since 1978. While they had been able to operate as a successful business, Maries-Osage faced the growing challenge of accessing their information anywhere if they needed to work outside of their physical office. With the advent of the internet, Maries-Osage knew they needed to be able to tap into their business anytime, from anywhere.

Florida Billing Services Needed a Software Solution for Quick and Efficient Processing of Statements and Payments EXECUTIVE SUMMARY: Florida Billing Services has succeeded as a billing company for many years. But, as technology advanced, the service that FBS offered to their clients had to advance as well. Transparency and accessibility are two areas that Florida Billing Services wanted to put their focus behind with future client relations. In order to satisfy these demands, Florida Billing Services needed a software solution that would allow their clients to access their patient records, statements, and insurance information.

Edwards Ambulance Service Needed a Solution to Increase Their Flexibility and Allow Them to Work Anywhere EXECUTIVE SUMMARY: For 50 years, Edwards Ambulance Service has been an established private ambulance service in upstate New York. While continuing to adapt and grow with technology was built into their business plan, they more aggressively pursued options that gave more freedom and provided better security, reliability, and flexibility to their software systems. Accessibility was the biggest issue that they faced. Being a small business, if a