This EMS Week, and every day, AIM recognizes the extraordinary work of EMS professionals across the country. From dispatchers and EMTs to billing staff and agency leaders, your dedication keeps communities safe and care accessible when it matters most. At AIM, we’re proud to stand behind that mission—not just with words, but with action.

EMS billing has always required attention to detail. But as operational demands grow and staffing remains thin, agencies are under increasing pressure to manage more complexity with fewer resources. These challenges—alongside rising costs and evolving payer rules—are forcing many EMS leaders to reevaluate their operations. Understanding the full scope of these challenges is key to identifying smarter solutions—and for many agencies, that means turning to automation and AI to better support their operations.