When you buy software for your business, you’re sure to have questions or need help with the product at some point, no matter how intuitive the system is. Unfortunately, the quality of the software vendor’s support might not meet your expectations. In one survey, more than half of customers reported they feel “stressed” and “exhausted” after dealing with a company’s customer service organization.

Whether you need a professional biller or just billing software, AIM makes it easy. Chatbots, emails and other automated methods of customer interaction are a great way for businesses to control costs and keep their operations efficient – until you’re on the other end of the communication. Then you might come to appreciate the value of being able to pick up the phone and talk to a live human being.

The right EMS software can improve your operations and financial health in measurable ways: Increasing reimbursements, reducing claim denials, enhancing patient care, saving time for field crews, and improving cash flow. But to realize those benefits, you need to transition to your new EMS software effectively. Getting the right start with your EMS dispatch, ePCR, or billing software sets up your team to leverage all the value of the solution’s functionality. AIM has over three decades of experience helping leading EMS agencies transition to our software seamlessly, so we know what it takes to achieve a smooth implementation.

The new PECOS 2.0 version is set to launch in Summer 2023 with expectations that the update will improve current Medicare enrollment and revalidation processes.

Is your ambulance company working to submit data for the Medicare Ground Ambulance Data Collection System (GADCS)?

EMS agencies deserve a swift, accurate, and regular billing cycle. EMS operations are facing enough trouble – they shouldn’t have to worry about whether they’ll be paid for their hard work.

User friendly ePCR software shouldn’t be a tough ask for EMS providers. Unfortunately, bad ePCR software is like an annoying rash, leading to seemingly endless frustrations for crews and Q/A specialists.

Are you wondering how to reduce your EMS service's costs? You're not the only one. In recent years, EMS has weathered a barrage of storms - rising prices, reduced reimbursement, staff shortages, supply deficiencies - one after the other. Across the country, ambulance companies are asking the same question: how do we survive these repeated onslaughts?

With the recent passing of new legislation, New York will allow volunteer fire departments to bill insurers for ambulance transports. This law changes the game for fire departments who operate ambulances but have struggled to recuperate costs.