Software that streamlines your dispatch, PCR, and billing functions is critical to running a successful EMS agency. But unless those solutions integrate with each other, you won’t get the full benefit of their functionality. And you won’t be able to maximize their ability to increase efficiency, optimize reimbursement, improve cash flow, and drive higher profitability. Whether you choose EMS dispatch, ePCR, and billing software from the same vendor or you work with multiple providers, it’s essential to integrate these solutions to achieve a seamless, efficient operation. No matter the size or complexity of your EMS agency, a fully integrated approach will pay dividends that greatly improve your bottom line.

As a leading provider of EMS Billing Software and EMS Billing Services, AIM has built up a wealth of knowledge on how to optimize the billing process to reduce denials and maximize reimbursement. Our internal billers do exactly that for the many organizations that choose AIM for outsourced EMS billing services. AIM also works with other billing services and providers' in-house billing staff to understand best practice workflows that enhance their EMS billing software functionality. Here are six techniques found effective in improving EMS billing and increasing reimbursements.

In a dynamic EMS landscape, the challenges are as varied and vast as the communities your agency serves. To succeed today, your agency must navigate a complex healthcare environment, balancing the immediate needs of patients against operational constraints, technology changes, and regulatory requirements. By applying strategic approaches to overcome these obstacles, you can position your EMS agency to grow and thrive.

When you buy software for your business, you’re sure to have questions or need help with the product at some point, no matter how intuitive the system is. Unfortunately, the quality of the software vendor’s support might not meet your expectations. In one survey, more than half of customers reported they feel “stressed” and “exhausted” after dealing with a company’s customer service organization.

Whether you need a professional biller or just billing software, AIM makes it easy. Chatbots, emails and other automated methods of customer interaction are a great way for businesses to control costs and keep their operations efficient – until you’re on the other end of the communication. Then you might come to appreciate the value of being able to pick up the phone and talk to a live human being.

The right EMS software can improve your operations and financial health in measurable ways: Increasing reimbursements, reducing claim denials, enhancing patient care, saving time for field crews, and improving cash flow. But to realize those benefits, you need to transition to your new EMS software effectively. Getting the right start with your EMS dispatch, ePCR, or billing software sets up your team to leverage all the value of the solution’s functionality. AIM has over three decades of experience helping leading EMS agencies transition to our software seamlessly, so we know what it takes to achieve a smooth implementation.

The new PECOS 2.0 version is set to launch in Summer 2023 with expectations that the update will improve current Medicare enrollment and revalidation processes.

Is your ambulance company working to submit data for the Medicare Ground Ambulance Data Collection System (GADCS)?

EMS agencies deserve a swift, accurate, and regular billing cycle. EMS operations are facing enough trouble – they shouldn’t have to worry about whether they’ll be paid for their hard work.