Workflow automation uses EMS software to link together the elements of workflow (events, tasks, resources) in an attempt to increase the speed, visibility and coordination by which the work gets done. In this post, we'll probe a little more into the particulars of the five critical phases, generally understood to make up an online EMS software workflow, and the suggested best practices for each one. The five critical EMS software workflow phases are: Call to Dispatch Dispatch to ePCR ePCR to QA/QI QA/QI to Billing Billing to Reimbursement Although each phase is important by itself, they work best together as an integrated, overall EMS workflow process.