Picture a typical day for a billing specialist at a small EMS agency. The calls from the night before are ready to be processed, setting the stage for the critical billing workflows that follow.

Accelerate reimbursement with the right tools, automation, and expertise. EMS agencies across the Northeast, Mid-Atlantic and Southeast are facing some of their toughest challenges in 2025. Labor shortages are stretching teams thin, demand is continuing to grow, and the billing landscape is becoming more and more complex. While many agencies are seeing slower reimbursements and an increase in administrative strain.

This EMS Week, and every day, AIM recognizes the extraordinary work of EMS professionals across the country. From dispatchers and EMTs to billing staff and agency leaders, your dedication keeps communities safe and care accessible when it matters most. At AIM, we’re proud to stand behind that mission—not just with words, but with action.

EMS billing has always required attention to detail. But as operational demands grow and staffing remains thin, agencies are under increasing pressure to manage more complexity with fewer resources. These challenges—alongside rising costs and evolving payer rules—are forcing many EMS leaders to reevaluate their operations. Understanding the full scope of these challenges is key to identifying smarter solutions—and for many agencies, that means turning to automation and AI to better support their operations.

Running a successful EMS agency today means constantly doing more with less. Staffing is tight, operational costs keep climbing, and the billing landscape is more complex than ever.

Whether you run an EMS agency or a billing service company, you rely on billing software that speeds and simplifies the work, increases data accuracy, and improves claim reimbursement. The faster and more accurately your billers can work, the sooner you can get cash in the door.

Many of us make a Christmas wish list this time of year…even EMS billers! Whether they’ve been naughty or nice, they’re hoping for new software features that make their work faster, easier, and more accurate. When we asked EMS billers what they most want this year, the answer was clear: Better functionality for bill posting. If this must-have item tops your wish list, you’ll appreciate that AIM has made several useful additions to the posting functionality in our EMS Billing Software.