Anyone who knows anything about EMS billing knows billers have enough on their plate. EMS billers work hard daily to prepare claims, ensure compliance, address denials, and much more. They do a great job, but often focus so much on taming that mountain of day-to-day tasks that they inadvertently neglect EMS accounts receivable management. EMS accounts receivable management attempts to resolve debtor balances, but also tracks how much revenue comes in and how long it takes to receive it. When EMS billers don’t consistently perform these tasks, the entire agency suffers the consequences.

“Thank you” comes few and far between in EMS. Patients occasionally thank first responders, who definitely deserve it. They work in all climates, all environments, and whenever called. Behind the scenes, EMS billers and supporting staff are even less likely to receive recognition for their dedication and hard work.

EMS billing staff require complete, accurate data to submit claims to payers. If crews can’t document and collect all necessary patient care data and forms during a transport, EMS billers will have to play catch-up. These delays will disrupt the entire EMS billing process and later revenue collection.