EMS Workflow

EMS Best Practice #1: Ditch Manual Ambulance Dispatch Data Entry

EMS Workflow,

Accurate ambulance dispatch is critical—it sets the stage for the ePCRs and insurance claims that follow. EMS agencies continue to struggle to make ends meet. The cost of EMS patient care continues to rise, while ambulance reimbursement rates continue to disappoint. In addition, Federal and state regulations continue to multiply. When payers and regulators fail to see the immense value EMS brings to healthcare, economical solutions can be hard to find.  This post is the first in a series that we'll be writing this year. Each post will highlight one of ten EMS best practices intended to help your agency revitalize your organization, increase efficiency, and improve revenue. 

Topics: EMS Workflow Ambulance Dispatch

We Offer Great EMS Customer Service & Support

EMS Workflow,

With AIM, you receive the best EMS customer service and support available in the industry because we emphasize courtesy, competency and quality. Not all customer service is created equal. In fact, many customers put up with sub-standard support and EMS services either because they don’t know anything better exists or they simply don’t know where else to turn. EMS organizations don’t have access to many companies that can supply what they need, because few exist, and only a fraction offer decent EMS customer support and service. With AIM, you receive the best EMS support available in the industry because we emphasize courtesy, competency and quality, without sacrificing the value of our products. We won’t leave you hanging—your time is valuable, and AIM will not waste it. Can you say that about your current vendor?

Topics: EMS Workflow

The EMS Workflow: Five Critical Phases of EMS Software

EMS Workflow,

Workflow automation uses EMS software to link together the elements of workflow (events, tasks, resources) in an attempt to increase the speed, visibility and coordination by which the work gets done. In this post, we'll probe a little more into the particulars of the five critical phases, generally understood to make up an online EMS software workflow, and the suggested best practices for each one. The five critical EMS software workflow phases are: Call to Dispatch Dispatch to ePCR ePCR to QA/QI QA/QI to Billing Billing to Reimbursement Although each phase is important by itself, they work best together as an integrated, overall EMS workflow process.

Topics: EMS Workflow

Is Online EMS Software Right for You?

EMS Workflow,

Online software is an EMS information management solution.  This is post we'll explore information management needs of EMS/ and ambulance service providers, the solutions currently available, and how the AIM System is strategically positioned to best meet your unique needs and improve your business’ bottom line. In this post, we highlight online software as an EMS information management solution, and we examine the benefits of the our Online EMS Software. First let’s take a look at factors that a prospective Online EMS Software solution user must evaluate.

Topics: EMS Workflow

4 EMS Information Management Solutions

EMS Workflow,

Explore the information management needs of EMS and ambulance service providers. We'll start this post by investigating the information management solutions currently available. After that, we'll look at how the AIM System is strategically positioned to optimize and implement those solutions to best meet your ambulance information management needs. What is ambulance information management and why is it so important? After delivering quality patient care, the most essential aspect of any EMS/ambulance service provider’s successful business is to maintain and manage accurate, dependable ambulance reporting information. Ambulance information management, quite simply, is a comprehensive approach in EMS tracking collection, storage, and manipulation of pre-hospital care data and documentation.

Topics: EMS Workflow

Improve Your EMS Workflow in the Cloud

EMS Workflow,

Opting for cloud-based services not only gives your EMS agency cost savings, but gives your staff access to quality integrated online workflow process. Higher costs, less reimbursement, tightening regulations, less manpower are just a few of the struggles EMS/Ambulance agencies are facing. Add the effects of aging data and server systems can be enough to put your EMS agency on the edge of disaster. Opting for cloud based services not only gives your EMS agency cost savings, but gives your staff access to quality integrated online workflow processes that will improve efficiency from call intake all the way through to reimbursement.

Topics: EMS Workflow

5 Ways an End-to-End EMS Solution Can Improve Your EMS Agency

EMS Workflow,

From dispatch to collections, learn how finding a unified operational solution for your EMS agency can increase compliance and reduce overhead costs. EMS1 published an informative article on the 5 ways an end-to-end EMS solution can improve your agency, from call intake, to transport, to billing—creating an efficient online workflow that can be accessed anywhere. Here's a brief overview of the 5 ways.

Topics: EMS Workflow

The Top 10 Reasons for Moving to AIM Online

EMS Workflow,

Here are the top 10 reasons why you should move to AIM's online EMS Dispatch, ePCR, and medical billing software. Your server is on fire. Your system administrator just quit. Your computer has translated everything into hieroglyphs. Your hard drive sounds like a food processor. Your surge protector is glowing. Your keyboard is now coffee-colored and -flavored. Your computer display is doing cartwheels. Your software never has bugs; it just develops random features. Your definition of hardware is “the kickable parts of a computer system”. Your system administrator looks like he just survived a fistfight with a swamp monster… and lost. All good comedy comes from personal experience. Everyone can laugh about computer problems because we all have dealt with them at one point or another. The good news is, with AIM Online, you don’t have to. By relocating your business to our cloud, we can alleviate your stress, improve your processes, and propel your business to new financial and productive heights.

Topics: EMS Workflow

How Does Your EMS Workflow Measure Up?

EMS Workflow,

As these relate to EMS workflow, metrics/KPI’s are a way to evaluate how your own organizational processes are performing.  In relation to EMS workflow, metrics/KPI’s are a way to evaluate how your own organizational processes are performing. Are they working to the highest level possible, or is there room for improvement? Are you providing timely patient care? Is your response time up-to-speed? Is the turnaround time from dispatch to trip to bill to reimbursement acceptable? Are you meeting cash flow thresholds throughout the month? We will look at these questions and more, in the following overview of metrics/KPI’s and their role in the 5 critical phases of an optimized EMS workflow. The purpose of metrics in process/quality improvement is to develop measurable service delivery standards and evaluate/benchmark EMS organizational performance against those standards.

Topics: EMS Workflow

Having an Efficient Workflow is Critical to the Success of Your EMS Organization

EMS Workflow,

An efficient and powerful workflow is important to successful EMS dispatch, ePCR, and medical billing. What is workflow? At its most basic level, workflow is the series of activities that are necessary to complete a task. This definition includes everything from planning dinner to managing an efficient and successful EMS organization. However, the more complex a given workflow, the greater the need for optimization, efficiency and integration of processes.

Topics: EMS Workflow