Your EMS operation is an integrated process, so it needs a cleanly integrated system across dispatch, ePCR, and billing. EMS agencies continue to struggle to make ends meet. The cost of EMS patient care continues to rise, while ambulance reimbursement rates continue to disappoint. In addition, Federal and state regulations continue to multiply. When payers and regulators fail to see the immense value EMS brings to healthcare, economical solutions can be hard to find.

Accurate ambulance dispatch is critical—it sets the stage for the ePCRs and insurance claims that follow. EMS agencies continue to struggle to make ends meet. The cost of EMS patient care continues to rise, while ambulance reimbursement rates continue to disappoint. In addition, Federal and state regulations continue to multiply. When payers and regulators fail to see the immense value EMS brings to healthcare, economical solutions can be hard to find. This post is the first in a series that we'll be writing this year. Each post will highlight one of ten EMS best practices intended to help your agency revitalize your organization, increase efficiency, and improve revenue.

The holy grail of successful ambulance billing is an efficient EMS workflow that includes the entire ambulance service staff, from dispatch to first responders, EMTs, and medics to billers, all working together, and all on the same page. Clearly, open and effective communications, and EMS workflow between these key EMS operational areas will minimize the amount of time between dispatch, patient care and transport, billing, and receiving payment for services rendered.

Managing ambulance medical claims processing can be an extremely complex task—these best practices will help. An insurance claim is a collection of data: We transported this patient (patient demographics) on this day (DOS encounter data). They had this issue (coding), we did this for them (coding), and they have this insurance (insurance data). Get those five pieces of data right, and you will get paid; get any of them wrong or miss any information and getting paid is nothing short of a challenge. To help prevent EMS medical claims processing challenges like getting wrong information or not securing what you need—here are six important best practices to follow.

With AIM, you receive the best EMS customer service and support available in the industry because we emphasize courtesy, competency and quality. Not all customer service is created equal. In fact, many customers put up with sub-standard support and EMS services either because they don’t know anything better exists or they simply don’t know where else to turn. EMS organizations don’t have access to many companies that can supply what they need, because few exist, and only a fraction offer decent EMS customer support and service. With AIM, you receive the best EMS support available in the industry because we emphasize courtesy, competency and quality, without sacrificing the value of our products. We won’t leave you hanging—your time is valuable, and AIM will not waste it. Can you say that about your current vendor?

Workflow automation uses EMS software to link together the elements of workflow (events, tasks, resources) in an attempt to increase the speed, visibility and coordination by which the work gets done. In this post, we'll probe a little more into the particulars of the five critical phases, generally understood to make up an online EMS software workflow, and the suggested best practices for each one. The five critical EMS software workflow phases are: Call to Dispatch Dispatch to ePCR ePCR to QA/QI QA/QI to Billing Billing to Reimbursement Although each phase is important by itself, they work best together as an integrated, overall EMS workflow process.

Online software is an EMS information management solution. This is post we'll explore information management needs of EMS/ and ambulance service providers, the solutions currently available, and how the AIM System is strategically positioned to best meet your unique needs and improve your business’ bottom line. In this post, we highlight online software as an EMS information management solution, and we examine the benefits of the our Online EMS Software. First let’s take a look at factors that a prospective Online EMS Software solution user must evaluate.

Explore the information management needs of EMS and ambulance service providers. We'll start this post by investigating the information management solutions currently available. After that, we'll look at how the AIM System is strategically positioned to optimize and implement those solutions to best meet your ambulance information management needs. What is ambulance information management and why is it so important? After delivering quality patient care, the most essential aspect of any EMS/ambulance service provider’s successful business is to maintain and manage accurate, dependable ambulance reporting information. Ambulance information management, quite simply, is a comprehensive approach in EMS tracking collection, storage, and manipulation of pre-hospital care data and documentation.

From dispatch to collections, learn how finding a unified operational solution for your EMS agency can increase compliance and reduce overhead costs. EMS1 published an informative article on the 5 ways an end-to-end EMS solution can improve your agency, from call intake, to transport, to billing—creating an efficient online workflow that can be accessed anywhere. Here's a brief overview of the 5 ways.

Here are the top 10 reasons why you should move to AIM's online EMS Dispatch, ePCR, and medical billing software. Your server is on fire. Your system administrator just quit. Your computer has translated everything into hieroglyphs. Your hard drive sounds like a food processor. Your surge protector is glowing. Your keyboard is now coffee-colored and -flavored. Your computer display is doing cartwheels. Your software never has bugs; it just develops random features. Your definition of hardware is “the kickable parts of a computer system”. Your system administrator looks like he just survived a fistfight with a swamp monster… and lost. All good comedy comes from personal experience. Everyone can laugh about computer problems because we all have dealt with them at one point or another. The good news is, with AIM Online, you don’t have to. By relocating your business to our cloud, we can alleviate your stress, improve your processes, and propel your business to new financial and productive heights.