EMS Dispatch

EMS Best Practice #2: Keep EMS Dispatchers and Crews on the Same Page

EMS Dispatch,

Strained communications between EMS dispatchers, crews, and facilities can cause paralyzing ambulance delays. EMS agencies continue to struggle to make ends meet. The cost of EMS patient care continues to rise, while ambulance reimbursement rates continue to disappoint. In addition, Federal and state regulations continue to multiply. When payers and regulators fail to see the immense value EMS brings to healthcare, economical solutions can be hard to find.

Topics: EMS Dispatch EMS Billing ePCR Patient Care Reporting

EMS Best Practice #1: Ditch Manual Dispatch Data Entry

EMS Workflow,

Accurate EMS dispatch is critical—it sets the stage for the ePCRs and insurance claims that follow. EMS agencies continue to struggle to make ends meet. The cost of EMS patient care continues to rise, while ambulance reimbursement rates continue to disappoint. In addition, Federal and state regulations continue to multiply. When payers and regulators fail to see the immense value EMS brings to healthcare, economical solutions can be hard to find.  This post is the first in a series that we'll be writing this year. Each post will highlight one of ten EMS best practices intended to help your agency revitalize your organization, increase efficiency, and improve revenue. 

Topics: EMS Workflow EMS Dispatch

Making EMS Dispatch Easier

EMS Cartoons,

  The AIM EMS Dispatch Software MIGHT not make dispatching THIS easy... but it will make dispatching easier! Learn about AIM's integrated EMS Dispatch, EMS ePCR & EMS Billing Software and EMS Billing Services. 

Topics: EMS Cartoons EMS Dispatch

Avoid Ambulance Dispatch Delays

EMS Dispatch,

Delays in EMS ambulance dispatch disrupt the entire EMS patient care process.  What begins as a non-issue can easily expand and impact crew resources, transport vehicle resources, patient satisfaction scores, referring agency satisfaction, and above all, patient care. Certainly, some delays are unavoidable due to traffic or other uncontrollable influences. However, given that EMS dispatch call delays can completely destroy the successful flow of EMS response to emergency and non-emergency scheduled and non-scheduled patient transport requests, the ambulance system must aim to minimize delays.

Topics: EMS Dispatch

Do What You Do Best Even Better:  Get Rid of Manual EMS Dispatch Data Entry

EMS Dispatch,

While redundancy in phone lines and staff can ensure that no EMS dispatch events go untended, redundancy has no place in data entry. In fact, manual data entry in EMS dispatch can actually create problems of its own. With something as important as EMS dispatch, human error must be mitigated as much as possible. By utilizing a single point of data entry during call-taking and dispatching, the entire EMS dispatch workflow improves. 

Topics: EMS Dispatch

Repetitive Scheduled Non-Emergent Ambulance Transport

EMS Dispatch,

Fighting and pleading with facilities to get the proper documentation so that you can transport a patient under medical necessity is an age old problem. EMS agencies that handle non-emergency transports often find themselves stuck in the middle, with a facility on one side, Medicare on the other, and the poor patient waiting in the wings. Many facilities don't want to take responsibility or accountability for their part, and Medicare is finally starting the recognize the struggles EMS has with getting facilities to cooperate.

Topics: EMS Dispatch