When you buy software for your business, you’re sure to have questions or need help with the product at some point, no matter how intuitive the system is. Unfortunately, the quality of the software vendor’s support might not meet your expectations. In one survey, more than half of customers reported they feel “stressed” and “exhausted” after dealing with a company’s customer service organization.

Whether you need a professional biller or just billing software, AIM makes it easy. Chatbots, emails and other automated methods of customer interaction are a great way for businesses to control costs and keep their operations efficient – until you’re on the other end of the communication. Then you might come to appreciate the value of being able to pick up the phone and talk to a live human being.

The right EMS software can improve your operations and financial health in measurable ways: Increasing reimbursements, reducing claim denials, enhancing patient care, saving time for field crews, and improving cash flow. But to realize those benefits, you need to transition to your new EMS software effectively. Getting the right start with your EMS dispatch, ePCR, or billing software sets up your team to leverage all the value of the solution’s functionality. AIM has over three decades of experience helping leading EMS agencies transition to our software seamlessly, so we know what it takes to achieve a smooth implementation.

Many of us make a Christmas wish list this time of year…even EMS billers! Whether they’ve been naughty or nice, they’re hoping for new software features that make their work faster, easier, and more accurate. When we asked EMS billers what they most want this year, the answer was clear: Better functionality for bill posting. If this must-have item tops your wish list, you’ll appreciate that AIM has made several useful additions to the posting functionality in our EMS Billing Software.

The right billing and dispatch software can make or break your EMS agency. Either it sets you up to work efficiently and keeps cash flowing through the business smoothly—or it doesn’t. And you certainly can’t afford the latter. So when it’s time to upgrade to an EMS software solution that delivers more value for your business, how do you know what to look for? In our experience working with hundreds of EMS operations across the country, these are the top 5 criteria when choosing an EMS solution.

The new PECOS 2.0 version is set to launch in Summer 2023 with expectations that the update will improve current Medicare enrollment and revalidation processes.

Is your ambulance company working to submit data for the Medicare Ground Ambulance Data Collection System (GADCS)?

EMS agencies deserve a swift, accurate, and regular billing cycle. EMS operations are facing enough trouble – they shouldn’t have to worry about whether they’ll be paid for their hard work.

User friendly ePCR software shouldn’t be a tough ask for EMS providers. Unfortunately, bad ePCR software is like an annoying rash, leading to seemingly endless frustrations for crews and Q/A specialists.