The right billing and dispatch software can make or break your EMS agency. Either it sets you up to work efficiently and keeps cash flowing through the business smoothly—or it doesn’t. And you certainly can’t afford the latter. So when it’s time to upgrade to an EMS software solution that delivers more value for your business, how do you know what to look for? In our experience working with hundreds of EMS operations across the country, these are the top 5 criteria when choosing an EMS solution.