Accurate ambulance dispatch is critical—it sets the stage for the ePCRs and insurance claims that follow. EMS agencies continue to struggle to make ends meet. The cost of EMS patient care continues to rise, while ambulance reimbursement rates continue to disappoint. In addition, Federal and state regulations continue to multiply. When payers and regulators fail to see the immense value EMS brings to healthcare, economical solutions can be hard to find. This post is the first in a series that we'll be writing this year. Each post will highlight one of ten EMS best practices intended to help your agency revitalize your organization, increase efficiency, and improve revenue.