Picture a typical day for a billing specialist at a small EMS agency. The calls from the night before are ready to be processed, setting the stage for the critical billing workflows that follow.

Accelerate reimbursement with the right tools, automation, and expertise. EMS agencies across the Northeast, Mid-Atlantic and Southeast are facing some of their toughest challenges in 2025. Labor shortages are stretching teams thin, demand is continuing to grow, and the billing landscape is becoming more and more complex. While many agencies are seeing slower reimbursements and an increase in administrative strain.

This EMS Week, and every day, AIM recognizes the extraordinary work of EMS professionals across the country. From dispatchers and EMTs to billing staff and agency leaders, your dedication keeps communities safe and care accessible when it matters most. At AIM, we’re proud to stand behind that mission—not just with words, but with action.

EMS billing has always required attention to detail. But as operational demands grow and staffing remains thin, agencies are under increasing pressure to manage more complexity with fewer resources. These challenges—alongside rising costs and evolving payer rules—are forcing many EMS leaders to reevaluate their operations. Understanding the full scope of these challenges is key to identifying smarter solutions—and for many agencies, that means turning to automation and AI to better support their operations.

Running a successful EMS agency today means constantly doing more with less. Staffing is tight, operational costs keep climbing, and the billing landscape is more complex than ever.

Whether you run an EMS agency or a billing service company, you rely on billing software that speeds and simplifies the work, increases data accuracy, and improves claim reimbursement. The faster and more accurately your billers can work, the sooner you can get cash in the door.

In our experience providing services and software to agencies across the country, the EMS experts at AIM hear common questions about EMS billing services. If you’re considering outsourcing your EMS billing, these frequently asked questions (FAQs) can prove valuable in the decision process.

Explore our EMS office disinfecting strategies to help keep your EMS billing staff safe. Coronavirus created a sense of panic, leaving some businesses and companies unable to even revisit their offices to collect necessary belongings. Since the staff members have left the office, with minimal notice, the condition in which the offices/desks were left could have created a worse scene for a crew, or a nightmare for when EMS billers return. The strategy in disinfecting office space is similar to home and office settings.

Working from home now? Here are some remote working best practices for EMS billers to consider. Many organizations, including EMS billing offices, are working through unprecedented changes right now, leaving employees feeling anxious and overwhelmed — especially if they are unexpectedly “forced” to work from home.

This blog post is part of a series that addresses ambulance billing best practices. Our ambulance billing blog series highlights tips and insights to help you improve ambulance billing efficiency, lower ambulance claim rejections, and get reimbursed faster.