In a dynamic EMS landscape, the challenges are as varied and vast as the communities your agency serves. To succeed today, your agency must navigate a complex healthcare environment, balancing the immediate needs of patients against operational constraints, technology changes, and regulatory requirements. By applying strategic approaches to overcome these obstacles, you can position your EMS agency to grow and thrive.

When you buy software for your business, you’re sure to have questions or need help with the product at some point, no matter how intuitive the system is. Unfortunately, the quality of the software vendor’s support might not meet your expectations. In one survey, more than half of customers reported they feel “stressed” and “exhausted” after dealing with a company’s customer service organization.

Whether you need a professional biller or just billing software, AIM makes it easy. Chatbots, emails and other automated methods of customer interaction are a great way for businesses to control costs and keep their operations efficient – until you’re on the other end of the communication. Then you might come to appreciate the value of being able to pick up the phone and talk to a live human being.

The right EMS software can improve your operations and financial health in measurable ways: Increasing reimbursements, reducing claim denials, enhancing patient care, saving time for field crews, and improving cash flow. But to realize those benefits, you need to transition to your new EMS software effectively. Getting the right start with your EMS dispatch, ePCR, or billing software sets up your team to leverage all the value of the solution’s functionality. AIM has over three decades of experience helping leading EMS agencies transition to our software seamlessly, so we know what it takes to achieve a smooth implementation.

Many of us make a Christmas wish list this time of year…even EMS billers! Whether they’ve been naughty or nice, they’re hoping for new software features that make their work faster, easier, and more accurate. When we asked EMS billers what they most want this year, the answer was clear: Better functionality for bill posting. If this must-have item tops your wish list, you’ll appreciate that AIM has made several useful additions to the posting functionality in our EMS Billing Software.

In our experience providing services and software to agencies across the country, the EMS experts at AIM hear common questions about EMS billing services. If you’re considering outsourcing your EMS billing, these frequently asked questions (FAQs) can prove valuable in the decision process.

Billing transports quickly and accurately isn’t a nice-to-have: It’s the only way to get reimbursements in sooner, capture more revenue, and keep cash flowing. If you’re like many EMS agencies, you’re thinking about ways to optimize your billing in these challenging times—whether it’s replacing an expensive EMS billing solution that no longer offers the value-based solution you need or moving your billing in-house. In either case, you need billing software that’s up to the task.

If you can’t keep claims reimbursements moving and cash flowing into your EMS agency, you’ll have a tough time keeping the doors open. It’s that simple.

The right billing and dispatch software can make or break your EMS agency. Either it sets you up to work efficiently and keeps cash flowing through the business smoothly—or it doesn’t. And you certainly can’t afford the latter. So when it’s time to upgrade to an EMS software solution that delivers more value for your business, how do you know what to look for? In our experience working with hundreds of EMS operations across the country, these are the top 5 criteria when choosing an EMS solution.