This is the 47th annual celebration of EMS Week since its inception and the third EMS week since the fateful spring of 2020. This years’ theme, rising to the challenge, reminds us of the dedicated EMS professionals who, in these past two years, have done just that: risen to the challenge.

The pandemic has been a cyclone for ambulance services everywhere. There was the calm before the storm. Then health systems exploded: overrun hospitals, paramedic shortages, and supply deficiencies. The past two years haven’t been easy. We know EMS agencies are working incredibly hard.

EMS Software and Billing Services designed to help your agency maximize ambulance transport reimbursement. Getting paid by patients and insurers alike is a challenge for all EMS agencies, but particularly for the smaller ones who can’t afford to have Accounts Receivable/Collections professionals on staff.

Are you still using outdated EMS software? If so, it's time to move to EMS Cloud Software! Experts say that EMS cloud computing is the best and most practical option for businesses these days. Gone are the days of on-site servers, in-house IT techs, and software breeches. Cloud-based business applications are being rapidly integrated into the business world from the software as a service (SaaS) to the platforms as a service (PaaS). Users can access data and computing power while miles away from the office and rest assured that data is protected and secure. But can this really work for the healthcare professionals and EMS providers who need highly-sensitive information protected and backup services guaranteed? The simple answer is YES.

As an EMS agency facing a wide range of challenges every day, it can be difficult to make ends meet. EMS patient care costs are constantly increasing, while federal and state regulations continue to multiply—making it more difficult than ever to improve profit margins and guarantee that your agency receives sufficient reimbursement for each trip.

Explore our EMS office disinfecting strategies to help keep your EMS billing staff safe. Coronavirus created a sense of panic, leaving some businesses and companies unable to even revisit their offices to collect necessary belongings. Since the staff members have left the office, with minimal notice, the condition in which the offices/desks were left could have created a worse scene for a crew, or a nightmare for when EMS billers return. The strategy in disinfecting office space is similar to home and office settings.

Working from home now? Here are some remote working best practices for EMS billers to consider. Many organizations, including EMS billing offices, are working through unprecedented changes right now, leaving employees feeling anxious and overwhelmed — especially if they are unexpectedly “forced” to work from home.

How should an ambulance dispatch center handle operations and processes during a pandemic? Ambulance dispatch services are a central operation that must continue during any disaster, including the current day COVID-19 or coronavirus outbreak. As the pandemic continues, questions and uncertainties arise, including how ambulance dispatch center operations and processes should be handled. With ever-changing CDC guidelines, understanding the need for changes and compliance is key.

This blog post is part of a series that addresses ambulance billing best practices. Our ambulance billing blog series highlights tips and insights to help you improve ambulance billing efficiency, lower ambulance claim rejections, and get reimbursed faster.