With AIM, you receive the best EMS customer service and support available in the industry because we emphasize courtesy, competency and quality. Not all customer service is created equal. In fact, many customers put up with sub-standard support and EMS services either because they don’t know anything better exists or they simply don’t know where else to turn. EMS organizations don’t have access to many companies that can supply what they need, because few exist, and only a fraction offer decent EMS customer support and service. With AIM, you receive the best EMS support available in the industry because we emphasize courtesy, competency and quality, without sacrificing the value of our products. We won’t leave you hanging—your time is valuable, and AIM will not waste it. Can you say that about your current vendor?

See the benefits of outsourcing your EMS Billing and Collections and the superior value that AIM's EMS Billing Services provides. But first, let’s review the factors that a prospective EMS Billing Services user must evaluate. Is an EMS Billing Service Right For You?

Workflow automation uses EMS software to link together the elements of workflow (events, tasks, resources) in an attempt to increase the speed, visibility and coordination by which the work gets done. In this post, we'll probe a little more into the particulars of the five critical phases, generally understood to make up an online EMS software workflow, and the suggested best practices for each one. The five critical EMS software workflow phases are: Call to Dispatch Dispatch to ePCR ePCR to QA/QI QA/QI to Billing Billing to Reimbursement Although each phase is important by itself, they work best together as an integrated, overall EMS workflow process.

Online software is an EMS information management solution. This is post we'll explore information management needs of EMS/ and ambulance service providers, the solutions currently available, and how the AIM System is strategically positioned to best meet your unique needs and improve your business’ bottom line. In this post, we highlight online software as an EMS information management solution, and we examine the benefits of the our Online EMS Software. First let’s take a look at factors that a prospective Online EMS Software solution user must evaluate.

Explore the information management needs of EMS and ambulance service providers. We'll start this post by investigating the information management solutions currently available. After that, we'll look at how the AIM System is strategically positioned to optimize and implement those solutions to best meet your ambulance information management needs. What is ambulance information management and why is it so important? After delivering quality patient care, the most essential aspect of any EMS/ambulance service provider’s successful business is to maintain and manage accurate, dependable ambulance reporting information. Ambulance information management, quite simply, is a comprehensive approach in EMS tracking collection, storage, and manipulation of pre-hospital care data and documentation.

Read the Center for Medicare & Medicaid Service's compliance reminder for EMS agencies that perform Advanced Life Support Ambulance Services. The bulletin focuses on the high number of errors related to insufficient documentation for ALS transports, highlighting the 2015 Comprehensive Error Rate Testing (CERT) Report that reflected an improper payment rate for ALS services of $226 million. Most errors occur when documentation: Does not support the medical necessity of the ALS level of service Lacks the patient’s signature authorizing the supplier to bill Medicare for the service

EMS is facing a crisis in our nation due to an increase of operating expenses, a decrease in volunteers, and a lack of Medicaid and commercial insurance reimbursement rates. Pennsylvania Medicaid rates have not been adjusted since 2004, while operating costs have continued to increase for EMS agencies. Legislation changes are needed at the government level before ambulance agencies are forced to close their doors, leaving no one available to answer 9-1-1 emergency calls. Pennsylvania Representative Martin Causer is working to address these serious challenges due to limited funding and the shrinking number of volunteers. Rep. Causer has introduced House Bill 699 as a solution to reform the PA Medicaid reimbursement rates.

AIM Facility User Access provides facilities, such as hospitals and nursing homes, access to ambulance trips specific to their facilities. Not all ePCRs are created equal. AIM NEMSIS V3 ePCR helps Facility Users simplify the patient documentation process with enhanced Facility Access. The AIM enhanced patient care software will simplify your workflow, eliminate redundancy and maximize accuracy with fully integrated cloud based EMS solutions. This will allow you to shift your focus from documentation headaches to important patient care matters and increase your EMS agency's profits.

AIM Online EMS Software & Services is humbled by the service EMS providers give on a daily basis when responding to critical emergencies every minute of every hour. We at AIM realize, the toll responding to life altering emergencies can play on your mental health. AIM wants to highlight 2017 World Health Day’s campaign: Depression. Let’s join in the effort to bring awareness to depression and encourage everyone to talk about removing the stigmas associated with depression. Depression is a treatable disease that often can be overcome with proper medical care. If you or a fellow crew member are struggling with depression, please reach out to get help.

AIM has enhanced our Online ePCR NEMSIS V3 software with features that will continue to improve efficiency and meet your EMS agency's increasing demands. Here are a few of the features we’ve received positive reviews on from AIM customers: User and Group Profiles The Profile feature will reduce the time it takes to complete a run report by creating defaults by profile type. Your crew will have the ability to customize profiles to specific service needs. Signature Capture Enhancements The Signature feature allows your crew to easily select all agreements they want on one screen and collect one signature for all pertinent releases. This added benefit keeps your EMS agency HIPPA compliant, while reducing the amount of paperwork.